Jewel Mlnarik

Fractional COO & Community Leadership

Nonprofits & Small Local Businesses

Eureka Springs, AR / Regional | Jan 2024–Present

• Provide fractional operations and project leadership to small businesses and nonprofits navigating startup, growth, leadership transition, and organizational change, building financial and administrative infrastructure, websites and digital systems, hiring processes, workflows, and day-to-day operations.
• Lead program and event operations from strategy through execution, including budgets, timelines, contracts, vendors, volunteers, marketing and communications, and day-of production; projects include a three-day multi-venue music festival for Omaha Blues Society and record-setting fundraisers for Main Street Eureka Springs & The Purple Flower.
• Develop and produce educational and community programming including SCORE Arkansas's regional training program.

Leadership Transition Consultant & Chief of Staff

FÖDA & Bright Lion

Austin, TX / Portland, OR | Oct 2019–Sep 2022

• Partnered with CEOs & leadership teams to establish ownership, organizational & leadership transition plans.
• Ran day-to-day operations through the onset of the pandemic as projects halted and client relationships became uncertain, maintaining business continuity while supporting raises for the full staff.
• Recovered 25% of revenue tied up in aging receivables and reduced payables from 120+ days to under 30.
• Introduced people-development and personnel practices, led the transition to remote work, and established employee health & wellness benefits.

Digital Producer, Global

Blue in Green Digital

Portland, OR / Remote | Jul 2017–Sep 2019

• Created and managed global product processes for a $1.5B corporate client, coordinating internal education, communications & support across legal, marketing, IT & customer support.
• Led localization of a field-sales web application across 25 languages and 60 countries, coordinating more than 100 internal stakeholders while meeting local & international requirements.
• Managed agile design, development & release cycles with no unplanned downtime; led analytics/reporting strategy, business cases, roadmapping, prioritization, stakeholder alignment & executive presentations.

Co-Founder, CFO & COO

Workfrom

Portland, OR | Feb 2014–Oct 2017

• Scaled coverage to 35+ cities in 5 countries within 6 months & 375 cities across 60+ countries in our 2nd year through ambassador programs, grassroots community building & local events.
• Built an engineering team pre-revenue through an “Equity for Effort” program & mentoring interns from code schools.
• Launched at TechCrunch & featured as an Apple Top Pick; 40k downloads in the 1st week grew to 52k MAU.
• Led acquisition & investment fundraising due diligence & served as a company spokesperson with national & local media.

Director, Technology Practice · Technical Architect & Product Manager

PartnerPath (formerly Amazon Consulting)

Mountain View, CA | 2003–2009

• Established a new technology practice automating partner recruitment, engagement, support & management for high-tech enterprises, scaling to 15 FTEs in its first year.
• Led $1M sales & delivery, grew booked sales 50% YOY, and increased repeat-revenue from 50% to 75%.
• Led discovery & strategy workshops with Fortune 500 clients, architecting enterprise solutions & integrations; one implementation processed $50M in sales while eliminating 2.5 FTE its first year.

Director, Projects — Substance

Portland, OR | 2011–2012

• Established revenue goals with founders & brought the agency to profitability while leading creative & technical teams delivering award-winning digital experiences.
• Developed teams & introduced collaborative development, QA, release & communication processes that reduced project time & cost without sacrificing creative vision.

Product & Project Manager — Temboo

New York, NY / Remote | 2012–2014

• Led operational & engineering projects through organizational restructuring & a major product transition from desktop software to a complex cloud-based service.
• Established sustainable processes, feedback loops, communication channels, product roadmaps, & engineering schedules across the organization.